If you’d like to make a return, please email help@beautyandthebear.com letting us know your order number, name and address, along with why you’d like to return your item(s). We will then provide you with a returns authorisation number and instructions, which is needed before you return your item(s).

Our returns address is: Beauty Bear Ltd, Core Fulfilment, 1–3, Orion Park, Orion Way, Crewe, CW1 6NG, UK

We recommend either using a tracked delivery service or obtaining a proof of posting when you return your order as we’re not responsible for items that go missing in the post.

Unfortunately we’re not able to refund delivery costs from your order, or the cost of returning items unless they’re found to be faulty.

All returned items must be unopened with their original seal intact.